At Holy Cross and All Saints we work hard to build and maintain good relationships with all of our parents and seek to keep them informed about their child. Should a parent of a child with Special Educational Needs or Disability wish to complain about the provision made at Holy Cross and All Saints, they should proceed as follows:
In the first instance please contact:
Should the matter not be resolved please contact:
If there is still no resolution, please contact:
In the unlikely event that the matter is still not resolved, please contact in writing:
If you are still not satisfied, you may refer the complaint to the Local Authority Director of Children’s Services and ultimately to the Ombudsman/Secretary of State