Home Page

Holy Cross and All Saints RC Primary School

Love Jesus, Love Learning, Love Life.


What should you do if you have a complaint?

At Holy Cross and All Saints we work hard to build and maintain good relationships with all of our parents and seek to keep them informed about their child. Should a parent of a child with Special Educational Needs or Disability wish to complain about the provision made at Holy Cross and All Saints, they should proceed as follows:


In the first instance please contact:

  • The class teacher.


Should the matter not be resolved please contact:

  • The SENDCo (Mrs Whittaker) or another senior manager (Early Years/KS1 – Mrs Cookson; Key stage Two – Miss Euston).


If there is still no resolution, please contact:

  • The Headteacher - Mrs Bell.


In the unlikely event that the matter is still not resolved, please contact in writing:

  • The Chair of Governors - Mr Eugene Connolly,


If you are still not satisfied, you may refer the complaint to the Local Authority Director of Children’s Services and ultimately to the Ombudsman/Secretary of State